Privacy
Policy

ph 29 ("ph 29," "we," "us," or "our") operates the online gaming platform accessible at ph29.org (the "Platform"). We are committed to protecting the privacy and personal data of all users ("you" or "Player") who access or use our Platform.

This Privacy Policy ("Policy") describes how ph 29 collects, uses, stores, shares, and protects your personal data in connection with your use of the Platform. It also explains the rights you have in relation to your personal data and how you can exercise those rights.

This Policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and other applicable Philippine laws and regulations. By registering an account or using the Platform, you acknowledge that you have read and understood this Policy.

This Policy should be read together with our Terms & Conditions, which govern your use of the Platform.

When you register an account, use the Platform, or contact our support team, ph 29 may collect the following categories of personal data:

• Identity Data: Full legal name, date of birth, gender, and government-issued identification number (e.g., Philippine passport, SSS, UMID, or driver's licence number).
• Contact Data: Email address, mobile number, and residential address (including city, province, and postal code).
• Account Data: Username, password (stored in hashed form), account preferences, and communication preferences.
• Financial Data: Payment method details (e.g., GCash account reference, Maya account reference, bank account details for BPI, BDO, Metrobank, UnionBank, Landbank, PNB, or Security Bank), deposit and withdrawal history, and transaction records. ph 29 does not store full payment card numbers.
• Verification Data: Copies of government-issued identification documents and proof of address submitted for KYC verification purposes.
• Support Data: Records of communications with our customer support team, including chat transcripts and support ticket history.

When you access the Platform, ph 29 automatically collects certain technical and usage data, including:

• Device & Technical Data: IP address, device type, operating system, browser type and version, and screen resolution.
• Usage Data: Pages visited, games played, session duration, click patterns, and navigation paths within the Platform.
• Location Data: General geographic location derived from your IP address, used to verify that you are accessing the Platform from a permitted jurisdiction.
• Cookie Data: Data collected through cookies and similar tracking technologies, as described in Section 6 of this Policy.

ph 29 uses your personal data for the following purposes:

• Account Management: To create, maintain, and manage your ph 29 account, including verifying your identity and eligibility to use the Platform.
• Service Delivery: To provide you with access to games, process deposits and withdrawals, and deliver the features and functionality of the Platform.
• KYC & Compliance: To conduct Know Your Customer (KYC) verification and comply with Philippine anti-money laundering (AML) regulations and PAGCOR regulatory requirements.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, and other security threats.
• Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance.
• Responsible Gaming: To monitor gaming activity and enforce responsible gaming tools such as deposit limits, session limits, and self-exclusion requests.
• Marketing Communications: To send you promotional offers, bonuses, and platform updates, where you have opted in to receive such communications.
• Platform Improvement: To analyse usage patterns, conduct research, and improve the features, performance, and user experience of the Platform.
• Legal Obligations: To comply with applicable Philippine laws, regulations, court orders, and lawful requests from regulatory authorities.

ph 29 processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary to perform our contract with you — specifically, to operate your account and deliver the gaming services you have requested.
• Legal Obligation: Processing is required to comply with applicable Philippine laws, including AML regulations, PAGCOR licensing requirements, and tax reporting obligations.
• Legitimate Interests: Processing is necessary for ph 29's legitimate interests, including fraud prevention, platform security, and improving our services, provided those interests are not overridden by your rights and interests.
• Consent: Where processing is based on your consent — for example, for marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

ph 29 may share your personal data with trusted third-party service providers who assist us in operating the Platform. These include payment processors (such as GCash and Maya), KYC and identity verification providers, cloud hosting and infrastructure providers, customer support platform providers, and analytics service providers. All third-party service providers are contractually required to process your data only on our instructions and to maintain appropriate security measures.

ph 29 may disclose your personal data to Philippine regulatory authorities, including PAGCOR and the Anti-Money Laundering Council (AMLC), where required by law or where we are legally compelled to do so by a court order or lawful regulatory request.

In the event of a merger, acquisition, or sale of all or part of ph 29's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to this Policy that result from it.

ph 29 does not sell, rent, or trade your personal data to third-party marketers or data brokers under any circumstances.

Cookies are small text files placed on your device when you visit the Platform. ph 29 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, and analyse how the Platform is used.

• Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication cookies and security tokens. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings and display options to personalise your experience.
• Analytics Cookies: Collect anonymised data about how players use the Platform, helping us identify areas for improvement.
• Marketing Cookies: Used to deliver relevant promotional content to players who have opted in to marketing communications. These are only active where you have provided consent.

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. Strictly necessary cookies cannot be disabled as they are required for the Platform to operate securely.

ph 29 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:

• Account Data: Retained for the duration of your account and for a period of five (5) years following account closure, in accordance with Philippine AML record-keeping requirements.
• Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act of 2001 (Republic Act No. 9160) and its amendments.
• KYC Documents: Retained for a minimum of five (5) years following account closure or the completion of the transaction to which they relate.
• Support Records: Retained for three (3) years from the date of the last interaction, unless a longer period is required for dispute resolution or legal proceedings.
• Marketing Data: Retained until you withdraw your marketing consent, after which it will be deleted or anonymised within a reasonable timeframe.

Upon expiry of the applicable retention period, ph 29 will securely delete or anonymise your personal data in accordance with our internal data disposal procedures.

ph 29 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the Platform.
• Encryption of sensitive data at rest, including passwords (stored using industry-standard hashing algorithms) and financial data.
• Role-based access controls limiting access to personal data to authorised ph 29 personnel on a need-to-know basis.
• Regular security assessments, vulnerability scanning, and penetration testing of the Platform.
• Multi-factor authentication options for player accounts.
• Incident response procedures for detecting, reporting, and managing personal data breaches.

While ph 29 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying ph 29 immediately if you suspect any unauthorised access to your account.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, ph 29 will notify the National Privacy Commission (NPC) and affected individuals in accordance with the requirements of the Philippine Data Privacy Act of 2012.

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by ph 29:

• Right to Be Informed: The right to be informed of how your personal data is being collected and processed, as set out in this Policy.
• Right of Access: The right to request a copy of the personal data ph 29 holds about you, along with information about how it is being used.
• Right to Rectification: The right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format where technically feasible.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of the above rights, please contact the ph 29 support team via live chat on the Platform or by email at [email protected]. ph 29 will respond to all verified data subject requests within thirty (30) days of receipt, in accordance with the requirements of the Data Privacy Act.

The ph 29 Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine law governing casino-style gambling. ph 29 does not knowingly collect personal data from individuals under the age of 21.

If ph 29 becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered an account on ph 29, please contact our support team immediately so that we can investigate and take appropriate action.

ph 29 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Where changes are material, ph 29 will provide reasonable advance notice to registered players via email or a prominent notice on the Platform.

The date of the most recent revision is indicated at the top of this page. Your continued use of the Platform following the effective date of any amendment constitutes your acknowledgement of the revised Policy. We encourage you to review this Policy periodically to stay informed about how ph 29 protects your personal data.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ph 29 handles your personal data, please contact our Data Protection Officer or customer support team.

Our Filipino support agents are available 24/7 via live chat on the Platform. You may also reach us by email at: [email protected]

Please note that the email address above is provided as plain text for informational purposes only and is not a clickable link.

If you are not satisfied with our response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC).