ph 29 takes your privacy seriously. This policy explains exactly what personal data we collect, why we collect it, and how we keep it safe — in plain language you can actually understand.
Six core principles that guide how ph 29 handles your personal information every single day.
Every piece of data transmitted between your device and ph 29 is protected by 256-bit SSL encryption — the same standard used by major Philippine banks like BPI and BDO. Your login credentials, payment details, and personal information are never sent in plain text.
ph 29 does not sell, rent, or trade your personal data to third-party marketers. Your information is used solely to operate your account, process transactions, and improve your experience on the platform. That's it — no hidden data monetization.
ph 29 collects only the personal data that is strictly necessary to provide our services and comply with Philippine regulatory requirements. We do not collect data we don't need, and we don't retain data longer than required by law or operational necessity.
ph 29 processes personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules. We are committed to upholding the rights of Filipino data subjects as defined under Philippine law.
You have the right to access, correct, and request deletion of your personal data held by ph 29. You can also object to certain types of processing and withdraw consent where processing is consent-based. Contact our support team to exercise any of these rights.
ph 29 will only send you promotional communications if you have opted in to receive them. You can withdraw your marketing consent at any time by updating your account preferences or contacting our support team. Opting out will not affect your ability to use the platform.
ph 29 ("ph 29," "we," "us," or "our") operates the online gaming platform accessible at ph29.org (the "Platform"). We are committed to protecting the privacy and personal data of all users ("you" or "Player") who access or use our Platform.
This Privacy Policy ("Policy") describes how ph 29 collects, uses, stores, shares, and protects your personal data in connection with your use of the Platform. It also explains the rights you have in relation to your personal data and how you can exercise those rights.
This Policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and other applicable Philippine laws and regulations. By registering an account or using the Platform, you acknowledge that you have read and understood this Policy.
This Policy should be read together with our Terms & Conditions, which govern your use of the Platform.
When you register an account, use the Platform, or contact our support team, ph 29 may collect the following categories of personal data:
When you access the Platform, ph 29 automatically collects certain technical and usage data, including:
ph 29 uses your personal data for the following purposes:
ph 29 processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:
ph 29 may share your personal data with trusted third-party service providers who assist us in operating the Platform. These include payment processors (such as GCash and Maya), KYC and identity verification providers, cloud hosting and infrastructure providers, customer support platform providers, and analytics service providers. All third-party service providers are contractually required to process your data only on our instructions and to maintain appropriate security measures.
ph 29 may disclose your personal data to Philippine regulatory authorities, including PAGCOR and the Anti-Money Laundering Council (AMLC), where required by law or where we are legally compelled to do so by a court order or lawful regulatory request.
In the event of a merger, acquisition, or sale of all or part of ph 29's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to this Policy that result from it.
ph 29 does not sell, rent, or trade your personal data to third-party marketers or data brokers under any circumstances.
Cookies are small text files placed on your device when you visit the Platform. ph 29 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, and analyse how the Platform is used.
You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. Strictly necessary cookies cannot be disabled as they are required for the Platform to operate securely.
ph 29 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:
Upon expiry of the applicable retention period, ph 29 will securely delete or anonymise your personal data in accordance with our internal data disposal procedures.
ph 29 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
While ph 29 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying ph 29 immediately if you suspect any unauthorised access to your account.
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, ph 29 will notify the National Privacy Commission (NPC) and affected individuals in accordance with the requirements of the Philippine Data Privacy Act of 2012.
Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by ph 29:
To exercise any of the above rights, please contact the ph 29 support team via live chat on the Platform or by email at [email protected]. ph 29 will respond to all verified data subject requests within thirty (30) days of receipt, in accordance with the requirements of the Data Privacy Act.
The ph 29 Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine law governing casino-style gambling. ph 29 does not knowingly collect personal data from individuals under the age of 21.
If ph 29 becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered an account on ph 29, please contact our support team immediately so that we can investigate and take appropriate action.
ph 29 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Where changes are material, ph 29 will provide reasonable advance notice to registered players via email or a prominent notice on the Platform.
The date of the most recent revision is indicated at the top of this page. Your continued use of the Platform following the effective date of any amendment constitutes your acknowledgement of the revised Policy. We encourage you to review this Policy periodically to stay informed about how ph 29 protects your personal data.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way ph 29 handles your personal data, please contact our Data Protection Officer or customer support team.
Our Filipino support agents are available 24/7 via live chat on the Platform. You may also reach us by email at: [email protected]
Please note that the email address above is provided as plain text for informational purposes only and is not a clickable link.
If you are not satisfied with our response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC).
Now that you know how ph 29 protects your personal data, you can enjoy our full casino experience with complete peace of mind. Live dealer tables, slots, bingo, and more — all secured with bank-grade encryption. 21+ only.